Tesla Fuel – Privacy Policy

Last Updated: December 2025

At Tesla Fuel, we value your privacy and are committed to protecting all Personal Information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or engage with our services. By using our website, submitting an enquiry, or placing an order, you consent to the processing of your Personal Information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

We collect Personal Information when you contact us, place an order, request a quote, or use our website forms. This may include:

  • Your full name

  • Email address

  • Phone number

  • Physical or delivery address (if applicable)

  • Company or business details

  • Product, service, or order-related information

  • Payment or billing information (only where applicable)

1.2 Information Collected Automatically

When you visit our website, we may collect:

  • Your IP address and device type

  • Browser type, OS, and technical identifiers

  • Pages visited, time spent, and website navigation behaviours

  • Cookies and analytics data for performance and user experience optimisation

2. How We Use Your Information

Your information is used for:

  • Responding to enquiries and providing quotes

  • Processing and fulfilling fuel or energy-related orders and services

  • Communicating order confirmations, delivery updates, or service notifications

  • Maintaining internal records, operational logs, and financial documentation

  • Enhancing our website functionality, security, and user experience

  • Sending marketing material only if you have consented

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential features

  • Improve performance and analytics

  • Remember preferences and user interactions

  • Provide a secure browsing environment

You may disable cookies in your browser settings; however, this may affect certain site features.

4. Sharing of Personal Information

We do not sell or distribute your Personal Information. We may share it only when necessary, such as:

  • With delivery partners, suppliers, or service providers required to fulfil your order

  • With IT and website service providers responsible for hosting, maintenance, or security

  • With law enforcement or regulatory bodies when required by law

All third parties are bound by confidentiality and are required to handle your data securely and responsibly.

5. Data Security & Retention

We implement strict administrative, technical, and physical safeguards to protect your Personal Information from:

  • Unauthorised access or disclosure

  • Data loss or corruption

  • Misuse or alteration

Data is stored securely and accessed only by authorised personnel. We retain information only for as long as necessary to fulfil the purpose for which it was collected or as required by law and financial regulations.

6. Your Rights Under POPIA

You have the right to:

  • Request access to the Personal Information we hold

  • Correct or update inaccurate or outdated information

  • Request deletion of your data when legally permissible

  • Withdraw consent for marketing at any time

  • Object to the processing of your Personal Information

  • Lodge a complaint regarding how your data is handled

To exercise these rights, please contact us using the details below.

7. Updates to This Policy

We may periodically update this Privacy Policy. Any changes will be published on this page with an updated revision date. Continued use of our website implies acceptance of any updated terms.

8. Contact Us

If you have questions or need further information, please contact:

Tesla Fuel
Website: https://teslafuel.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

HOW TO LODGE A COMPLAINT WITH THE INFORMATION REGULATOR

If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.

The contact details of the Information Regulator are available on its website at:
https://justice.gov.za/inforeg/